At Omsneak, we prioritize your satisfaction and in-store shopping experience with every purchase. If for any reason you are not completely satisfied with your order, our Returns and Refunds Policy is designed to accommodate your needs. Here's how it works:
Starting a Return:
To start the return process, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 20 days of purchase.
Refund Process:
Our refund process is simple and efficient. Once the returned item is received and inspected, a refund will be issued immediately to the original method of payment. Please allow 5-7 business days for your refund to be processed. For faster processing, we recommend that you provide visual evidence, such as photos or videos, showing any defects or damage for quick resolution.
Steps to initiate a refund:
Contact our customer service team at support@omsneak.store to initiate the return process.
Provide a reason for the return along with your order number.
Wait for instructions on the return shipping address.
Once we receive and verify your return (usually within 72 hours), you will receive a confirmation email.
Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.
Scenarios and coverage:
Unsatisfied customer: If the return is due to customer dissatisfaction, the cost of return shipping is the customer's responsibility. We will refund the product price minus the original shipping fee.
Defective product: In the event of a defective product, please provide clear photos of the defect to support@omsneak.store. We will arrange a return label, and after inspection, a full refund will be issued.
Damaged Package: If your package arrives visibly damaged, please document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, provide a replacement, or issue a refund as appropriate.
Wrong Product or Size: If you receive the wrong product or the wrong size, please contact us at support@omsneak.store for further instructions. We will provide a return label, and upon receipt of the product, we will send the correct product or issue a refund.
Product Not Arrived: Please contact us immediately if your product has passed the estimated delivery date and you have not received any notification from us. We will resolve the situation and issue you a full refund if necessary.
Cancellation Policy:
If you wish to cancel your order after confirmation, please contact support@omsneak.store. Cancellations will not be at your expense and can be done at no cost to you.
For any questions or concerns regarding returns and refunds, our dedicated customer service team is always available to assist you at support@omsneak.store.
Thank you for choosing Omsneak for your running sneaker needs. Your trust is invaluable to us, and we look forward to providing you with exceptional service!
